Privacy Policy

1. Introduction

1apiso ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of personal information provided by our users ("you," "your," or "User"). This Privacy Policy describes how we collect, use, disclose, store, and protect personal data when you access or use our online casino and sports betting services located at https://1apiso.cam (the "Services"). This Privacy Policy applies to all Filipino players and visitors who interact with the 1apiso Platform.

By creating an account, accessing the Platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must immediately cease using the Platform and contact us to request account closure and data deletion where applicable under Philippine data protection laws.

We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. As a data controller, 1apiso implements appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of all personal data under our custody.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a 1apiso account, make deposits or withdrawals, contact customer support, or interact with our Services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, age, gender, nationality, and copies of government-issued identification documents (Philippine passport, driver's license, UMID, or national ID) submitted for verification purposes.
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code.
• Financial Information: Payment method details including GCash account information, Maya account details, bank account numbers and names for BPI, BDO, UnionBank, Metrobank, and other Philippine financial institutions, cryptocurrency wallet addresses, and transaction history.
• Account Credentials: Username, password, and security questions/answers used to protect your account.
• Verification Documents: Proof of address documents (utility bills, bank statements), proof of payment method ownership, source of funds documentation, and any other documents requested for identity verification or anti-money laundering compliance.
• Communication Content: Messages, inquiries, and correspondence sent through customer support channels including live chat, email, or other contact methods.

2.2 Information We Collect Automatically

When you access or use the 1apiso Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Connection Information: IP address, geolocation data (city and country level), internet service provider, and connection timestamps.
• Usage Data: Pages viewed, games played, betting patterns, session duration, clickstream data, referral sources, and navigation paths through the Platform.
• Gaming Activity: Bets placed, games accessed, win/loss records, deposit and withdrawal history, bonus claims, and tournament participation.
• Performance Data: Loading times, error reports, crashes, and technical issues encountered while using our Services.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, Maya, banks), fraud prevention services, identity verification providers, and regulatory authorities when necessary to fulfill our legal obligations or prevent fraudulent activity on the Platform.

3. How We Use Your Information

1apiso processes personal data for specific, explicit, and legitimate purposes in accordance with Philippine data protection laws. We use collected information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your 1apiso account
• Authenticating your identity and preventing unauthorized access
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting markets, and Platform features
• Managing bonuses, promotions, and loyalty rewards
• Maintaining transaction history and gaming records

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure compliance with the 21+ minimum age requirement
• Conducting know-your-customer (KYC) checks and identity verification
• Implementing anti-money laundering (AML) procedures and monitoring suspicious transactions
• Complying with Philippine gaming regulations and PAGCOR requirements
• Responding to lawful requests from government authorities, courts, and regulatory bodies
• Preventing fraud, cheating, collusion, and other prohibited activities

3.3 Customer Support and Communication

• Responding to customer inquiries, complaints, and support requests
• Sending important account notifications and security alerts
• Providing updates about Services, policy changes, and Platform maintenance
• Resolving disputes and investigating user complaints

3.4 Marketing and Promotional Activities

• Sending promotional offers, bonuses, and marketing communications (with your consent)
• Personalizing gaming recommendations based on your preferences
• Conducting market research and analyzing user preferences
• Inviting participation in tournaments, competitions, and special events

3.5 Platform Improvement and Security

• Analyzing usage patterns to improve Services and user experience
• Detecting and preventing security breaches, hacking attempts, and cyber threats
• Testing new features, games, and Platform enhancements
• Monitoring Platform performance and resolving technical issues

4. Legal Basis for Processing

Under Philippine data protection law, 1apiso processes personal data based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications.
• Contract Performance: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions, including providing gaming services and processing transactions.
• Legal Obligation: Processing is required to comply with Philippine laws, regulations, and court orders, including age verification, AML/KYC requirements, and regulatory reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided such interests do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

1apiso does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your personal data with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers and Business Partners

We engage third-party service providers to support our operations, including:

• Payment processors (GCash, Maya, banks, cryptocurrency exchanges) to facilitate deposits and withdrawals
• Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming) to deliver casino games
• Identity verification and KYC service providers to confirm user identities
• Customer support platforms to manage support tickets and live chat services
• Marketing and analytics providers to improve our Services
• Cloud hosting and data storage providers to maintain Platform infrastructure

5.2 Legal and Regulatory Authorities

We may disclose personal information to government agencies, law enforcement, courts, and regulatory bodies when required by Philippine law or when necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Report suspicious transactions under AML regulations
• Cooperate with PAGCOR or other gaming authorities in investigations
• Protect against fraud, illegal activities, or threats to public safety
• Enforce our Terms and Conditions or defend our legal rights

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal data may be transferred to successor entities or acquiring parties, subject to the same privacy protections outlined in this Privacy Policy.

6. Data Security

1apiso implements industry-standard security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmissions between your device and our servers are protected using 256-bit SSL encryption technology.
• Secure Storage: Personal data is stored on secure servers with restricted access controls and regular security audits.
• Access Controls: Only authorized personnel with legitimate business needs can access personal data, subject to strict confidentiality obligations.
• Monitoring: We continuously monitor systems for suspicious activity, security breaches, and unauthorized access attempts.
• Regular Updates: Security protocols, software, and systems are regularly updated to address emerging threats and vulnerabilities.

While we implement reasonable security measures, no system is completely secure. Users are responsible for maintaining the confidentiality of their account credentials and must report any suspected unauthorized access immediately.

7. Data Retention

1apiso retains personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account relationship with 1apiso.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with Philippine tax, accounting, and anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for seven (7) years as required by Philippine banking and financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain minimal information to honor your opt-out preferences.
• Legal Matters: Data related to ongoing legal proceedings, disputes, or regulatory investigations is retained until resolution and applicable limitation periods expire.

After applicable retention periods expire, personal data is securely deleted or anonymized in accordance with our data destruction procedures.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal data:

• Right to Access: You may request access to personal data we hold about you and obtain copies of such data.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of personal data under certain circumstances, subject to legal retention requirements.
• Right to Object: You may object to processing of personal data for direct marketing or other purposes based on legitimate interests.
• Right to Restrict Processing: You may request restriction of processing under certain circumstances, such as while disputing data accuracy.
• Right to Data Portability: You may request transfer of your personal data to another service provider in a structured, commonly used format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by Philippine law. Note that certain rights may be limited by legal obligations, ongoing investigations, or contractual requirements.

9. Cookies and Tracking Technologies

1apiso uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you during subsequent visits. We use the following types of cookies:

• Essential Cookies: Required for basic Platform functionality, security, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use the Platform to improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide personalized features.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements (used only with your consent).

You can control cookie preferences through your browser settings. However, disabling essential cookies may prevent access to certain Platform features. For more information about managing cookies, consult your browser's help documentation.

10. International Data Transfers

1apiso primarily operates within the Philippines and stores data on servers located in the Philippines or other jurisdictions with adequate data protection safeguards. In certain cases, personal data may be transferred to service providers located outside the Philippines to support our operations. When international transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to protect your personal data.

11. Children's Privacy

The 1apiso Platform is not intended for individuals under 21 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under 21, we will promptly delete such data and terminate the associated account. Parents or guardians who believe their child has provided personal information to 1apiso should contact us immediately.

12. Changes to This Privacy Policy

1apiso reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes occur, we will notify users via email, Platform notifications, or prominent notices on the website. The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the Services after notification of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]
Live Chat: Available 24/7 through the Platform
Mailing Address: 1apiso Data Protection Officer, Philippines

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the Philippine National Privacy Commission (NPC) at:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City 1307, Philippines
Website: privacy.gov.ph